Frequently Asked Questions
Everything you need to know about your equestrian shopping experience.
What are your shipping options for heavy items like horse feed or rugs?
We offer tiered shipping rates based on weight. Standard delivery typically takes 3-5 working days, while express options are available for urgent tack and equipment needs.
Can I return a riding helmet if it doesn't fit?
For safety reasons, riding helmets must be returned in their original, unopened packaging with all tags attached. Once a helmet has been worn for riding, we cannot accept a return due to safety integrity standards.
How do I know which size rug to buy for my horse?
We provide a comprehensive size guide on each product page. Generally, you should measure from the center of the horse's chest to the furthest point of the hindquarters to determine the correct size in feet and inches.
Do you offer international shipping for equestrian gear?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the destination country and total package weight.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay. We also offer interest-free installment plans through Klarna for larger purchases like saddles and premium leatherwork.
Are your products covered by a warranty?
All products sold by Online For Equine are covered by a standard manufacturer's warranty against defects. If you experience an issue with a technical garment or piece of hardware, please contact our support team.